Tellers tend to be the first point of contact for a bank/credit union customer. Unfortunately, teller positions are becoming harder and harder to fill. They tend to have the highest turnover and the lowest pay. As financial institutions steadily move towards a sales environment, tellers are being asked to do more and more. Because they have the most customer contact, tellers are the ones that are primarily asked with up-selling products.

Banks and credit unions are finding that they need to adapt to this new sales environment. Higher pay, benefits and training are becoming necessary to keep quality tellers. Some banks, such as LaSalle Bank, are considering requiring an associates degree instead of a high school diploma. Community colleges, such as Central Piedmont Community College and College of DuPage have started programs that train new tellers to help fill this need. Banks and credit unions that do not make changes in how they obtain and keep tellers will find themselves far behind the ones that do. More discussion can be found here and here.

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