The Office of the Comptroller of the Currency (OCC) has launched HelpWithMyBank.gov, which provides assistance to customers of national banks. This begs the question, if banks are supposedly so focused on quality customer service, why is there a need for this site? After spending a few minutes on the site, I saw a […]
Over on InfoWorld, Roger Grimes talked about his experience when his bank called to offer him a new service. After going through the sales spiel, the sales rep then asked him to confirm his account information, billing address and SSN. Understandably, he refused to give out the information, but asked if the sales […]
Tellers tend to be the first point of contact for a bank/credit union customer. Unfortunately, teller positions are becoming harder and harder to fill. They tend to have the highest turnover and the lowest pay. As financial institutions steadily move towards a sales environment, tellers are being asked to do more and […]
There was a blog entry on Computerworld that commented on the lack of user-friendliness of online banking websites. Interestingly enough, a study by Change Sciences Group concluded that the banks with the best overall online banking sites were:
1. Wachovia
2. Bank of America
3. Marshall & Ilsley
Now, I may be mistaken, but I believe […]
There is an article on Bank Technology News about the adoption of mobile banking. According to Celents analysis, within three years, mobile banking should be mainstream, reaching 35% of the online banking households. I agree with that assessment. What I have a problem with is the reasoning behind the conclusion.
Because half of […]
Umpqua Bank has recently launched Lemonaire, a campaign aimed in helping kids start their own lemonade stand. I think this is a wonderful idea. This helps introduce kids to entrepreneurship and builds a lot of community interest. Also, Umpqua helps establish themselves as being helpful to small businesses. I wonder if […]
In this walmart money card review you knew what is “walmartmoneycard”, “walmart money card direct deposit” and “walmart money card fees”.
Maybe banks and credit unions have something to fear from Wal-Mart after all. It seems that Wal-Mart has finally figured out how to bank the un-banked. I must admit, this new MoneyCard is […]
Lately, Ive seen quite a few articles about the need for innovation in the banking industry. My response is, dont worry, people are already innovating. Well, maybe you should worry, because the innovation is coming from the fringes of the banking industry. Personally, Im not convinced that all decision makers want innovation, […]
Gonzobankers Tripp Johnson posted a great article over the weekend, Web 2.0: It’s Not Just for Customers Anymore. In the article, he asked some important questions:
How many of you have participated in a blog?
How many of you have collaborated via a wiki?
How many of you have subscribed to an RSS feed?
My guess is, not […]
fading in to dream sequence…
After 9 months of a conversion process and testing, your FI is finally ready to roll out the new online banking solution. At 2am, you finally bring the new system online. You run some transactions and everything seems to go well. At 3am, you head home to get […]